HOW WE WORK
We rarely say it can’t be done, even if it’s not been done before. We take real pride in pushing boundaries to research, develop and deliver solutions that inspire our customers, whatever the challenge.
With open paths of communication between our clients, staff and departments, nothing gets lost in translation; ways of working together and communicating become embedded in our client’s team.
We actively encourage our clients to visit our site and meet the team who are working on their prototype. If this isn’t logistically possible, we can connect via webcam or a senior team member can visit your site. Either way, you’re able to see your project develop first hand.
SKILLED PEOPLE, NOT SALES PEOPLE
WHY DO OUR CUSTOMERS KEEP SAYING ‘WOW!’?
FOR US, QUALITY CONTROL ISN’T A DEPARTMENT
Our daily meetings provides us with the opportunity to both celebrate success and learn from our mistakes.
A PROCESS OF CONTINUAL IMPROVEMENT
We’re sticklers to our KPIs and chart our progress every month. We measure whether our projects are completed in full and on time to our customers’ satisfaction. We monitor the accuracy of job cards and ensure that they are fit for purpose. Key departments, such as our CNC and 3D printing teams, have their own KPI system as does our key supply chain.
We believe this approach of continual improvement enables us to grow lasting relationships built upon reliability, with many of our client relationships spanning way beyond 10 years.